Technical Support Control Panel

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ADC URL - The return code required by Authorize.Net to process your credit card information.  Our ADC URL is

Appearance Maintenance View - The control panel view that establishes text and background colors, background images, logos, headers & footers, and other global properties that influence appearance.

Authorize.Net - The online credit card processing company the cart was designed to compliment.  If you want to use online order processing (either automatically or manually, depending on your preferences), you will first need to establish a Merchant Account with a cooperating bank (Authorize.Net provides a list) and they will do all of the coordinating with Authorize.Net.  You just need to supply your merchant ID and password to our cart and you are ready to go.

Billing Maintenance View - The control panel view that contains your Authorize.Net and accepted credit card information.

category - The initial organizing level of the cart.  For example, a shopping cart for a shoe store might have Shoes, Boots, Sneakers, and Sandals as categories.  Individual items would then be listed inside the category.  


cookie: A temporary file placed on the customer's browser that identifies that customer whenever he or she makes a selection. The cookie can reside permanently in your web browser folder or can be removed after a transaction is complete.  CoastCart requires the use of cookie technology and a customer needs to give permission for the receipt of cookies to do business online.

Configuration Maintenance View - The control panel view that sets up the database fields that will be gathered for your product items.

CP Home - The link on the navigation menu that will take you back to the Control Panel home page.

customer profiles - Each customer has a profile in your database that contains their name, address, phone number, credit card and e-mail address.  The database is secure and each transaction involving the profile is encrypted.

database - The cart uses an Access database, which is really a collection of tables containing data.  The database is an excellent way of storing and sorting data.

deep link - A feature that allows a graphic and brief description for this item to be displayed on the home page of the cart.  This is perfect for special items. The link will go to the full description and order form for the item.

default.asp - The main page of your site or subfolder.  This is set to appear automatically when visitors type in your domain name.  With all other web pages, the visitor must type in a unique name.  If you use the URL and don't specify a file, then the browser will automatically bring up the default.asp page.  Note:  It is very important not to edit this page in any way, as it will disable your cart.

drop-down box - This allows you customers to customize their shopping purchases and saves you from having to assign different SKUs to yellow sneakers, red sneakers, green sneakers, and blue sneakers.

FAQs - Internet lingo for "Frequently Asked Questions."  There are some problems or issues that more than one person has had that we can pull together and answer ahead of time.

form - A specialized html file that gathers information from your site's visitors

form field - Each individual field in a form, such as "name," "address," "e-mail address"

frames - A specialized html file that contains multiple files

gif - A type if image file best suited for flat, non-gradiated colors, and is used often for text, cartoons, and backgrounds.  It tends to be smaller than a jpeg.


include - A type of file that contains part of the html code for a given page.  It doesn't have enough code to comprise a complete page so that when it is inserted into another file (in this case, default.asp) it doesn't create conflict with the other snippets of code.


include_footer.asp - A specialized include file in your /cart subfolder that has code specific to the cart.  The header file can customize the text, colors, backgrounds, and images used in the cart.


include_header.asp -  A specialized include file in your /cart subfolder that has code specific to the cart.  The footer most often contains contact information and copyright notices.


Invoice View - In the Review Orders View, this view allows you to see all the information about a given order - shipping and billing address, credit card, and order numbers.


item - The cart's name for each individual item that is for sale.


jpeg - An image file that is best suited for shaded colors.  It tends to be a bit larger than gifs and are usually used sparingly.


logo - The graphic image used for your corporate identity.


merchant account -  If you currently sell retail or provide services, and you accept credit cards, you already have a merchant account. This is a special account that allows you to accept payment by credit card. Some merchant accounts are set up for direct retail sales, and some accounts are set up for Internet sales. You need a merchant account that allows credit card acceptance via the Internet.


navigation - The ability to move between web pages via hyperlinks.  A good web site allows for easy navigation between important pages.


optimization - The process of making images compact enough for the Internet.   A jpeg, for example, that begins in Photoshop as a 50K file can usually be shrunk down to 15K.  Properly optimized images are faster to download, which means your customers will see your images quickly.


Order Processing View - The view that shows all of the information you will send to Authorize.Net for this account and allows you to submit the order for authorization and capture.


Purge Database View - This view eliminates old and unprocessed shopping carts from the database.  This cannot be undone.


Review Orders View - The view that allows you to see all of your orders, both new and old, that have been submitted by customers.   From this view you can go to Edit Profile Views, See Invoice Views, and Process Credit Card Views.


shopping cart - A program that allows a site's visitor to choose multiple items, checkout with them, and pay for them using a credit card.


SSL (Secure Socket Layer): Credit card data must be transmitted securely through a process called encryption (or scrambling).  You can tell when you’re on a site that has SSL security because the URL starts with “https” instead of the non-secure “http”.


test mode - When you are first setting up Authorize.Net, you can use this mode to pretend to process.


text field  Text fields allow your client to enter unique information, such as monograms, names and addresses.


upload - The process of importing images (in this case) to a subfolder in your site from some other source.  The upload function of the cart defaults to "My Pictures" on your c-drive.


URL - the Internet address for your site.  A complete URL can contain subfolders and file names, as well.